Shipping policy
Shipping Policy
Shipping Policy
All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
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Calculated Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout.
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Flat Rate Shipping: We offer a flat rate shipping of €10 to the USA or UK.
Shipping Options
| Destination | Delivery Time | Order Value | Shipping Cost |
|---|---|---|---|
| The Netherlands | 1-2 days | Under €60 | €6.95 |
| The Netherlands | 1-2 days | Above €60 | Free |
| Europe | 2-4 days | Under €120 | €12.95 |
| Europe | 2-4 days | Above €120 | Free |
Note: We are not responsible for shipping carrier delays.
International Shipping Policy
We process orders within 2-3 business days, excluding weekends and holidays. Pre-ordered items are processed within 2-3 business days of arrival in stock. Successfully placed orders will receive an email confirmation with the order details. If you do not receive an email, please check your spam filter or contact us for confirmation.
If you need any assistance with your order, please contact us immediately. We will not be able to make changes to your order after it has shipped. Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.
Shipping Options
| Courier Service | Estimated Delivery Time | Shipping Cost |
|---|---|---|
| PostNL | 1-2 days | Free above €60 order |
| DHL Express | 2-4 days | Free above €120 order |
Note: We are not responsible for shipping carrier delays.
Order Process:
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Orders are processed in 2-3 business days, excluding weekends and holidays. Items that are pre-ordered are processed within 2-3 business days of their arrival in stock.
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Orders that are successfully placed will receive an email confirmation with the order details. If you haven't received an email, please check your spam folder or contact us for confirmation.
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If you have any questions about your order, please contact us right away at info@suppply.nl. We will be unable to make changes to your order once it has been shipped.
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Please double-check that you have entered the correct address. We are not liable for non-delivery due to address errors that you provide. We will refund the original order if an order is returned due to an incorrect address.
Frequently Asked Questions:
Is shipping free?
Yes! We offer free shipping on orders above €60 within the Netherlands and above €120 in the rest of Europe.
How long does it take to receive my order?
Orders will be processed within 1-2 business days (Monday to Friday, excluding holidays). Please allow an additional 2-3 business days to process if it takes a bit longer than usual.
How will my order be shipped?
Your order will be shipped by one of these courier services, depending on your shipping address:
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The Netherlands: PostNL/DHL
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Europe: DHL Express
What are your shipping costs?
Our shipping costs are €6.95 within the Netherlands for orders below €60. Shipping costs are €12.95 within Europe for orders below €120.